Find answers to our most frequently asked questions.

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Is there a minimum order value?


We have a minimum order value of £10 for postal orders.

How long does shipping take?


We bake everything fresh after the order is placed.

Dipping Boxes leave asap Monday - Thursday.

Mixed boxes leave us ASAP - usually Wednesday - Thursday.

We bake in order of orders placed and have to be careful when the last orders leave us in the week, to ensure they don't get stuck in a courier depot over the weekend. This may mean your order is progressed to the following weeks shipping schedule to ensure you get your bakes at their freshest.

How much is shipping? Where do you ship to?


We offer shipping across the UK.

For mainland UK we work with DPD and their next day service. This means once the order leaves us it will arrive with you next day. (baring any complications in the DPD delivery network).

This service is £4.99

For non mainland UK we work with Royal Mail and their 24 tracked service. This is not guaranteed delivery within 24 hours. They provide an SLA of 1-3 days.

This service is £4.99.

For orders over £40 we offer FREE SHIPPING

If I enter the wrong shipping address can I change it?


Yes, any changes to your delivery address must be sent to 


Please email as soon as possible using the header: CHANGE OF ADDRESS, so we can do our up most to see it and make the changes in time. 

If an order has already left us I'm afraid we are unable to alter the delivery schedule.

Can I order a specific product to be delivered on a set date? 


Please contact us at whisperbakes@gmail.com if you require a specific shipping date and we will be able to advise if that is possible for your requested date.

Do I need to be home to accept my order? 


Mainland UK- Not going to be home, no problem. Download the DPD app and set your safe place so the delivery team know where to leave your parcel. 

Outside mainland UK I’m afraid our parcels are too large for a standard letterbox. The Royal Mail service will attempt a redelivery or leave at a designated safe place for collection. (Usually a local shop).

How long do they last and can they be frozen?


We recommend the following best before dates:

Brownies & Blondies - 10 days.

Cookies - 5 days.

All our bakes can be frozen. We recommend sealing them in an airtight container for a period of 3 months. Allow to thaw at room temperature.

Do you offer boxes for people with dietary requirements? 


Unfortunately we currently operate from a small kitchen and are unable to guarantee bakes which are suitable for people with food allergens. 

Our ingredients include the following allergens: Wheat, Gluten, Soya, Barley, Dairy, Nuts, Peanuts, Eggs, Fish, Gelatine, Sesame and Sulphites.

Please contact whisperbakes@gmail.com with the subject: ALLERGEN INFOMRATION, if you would like any further details.